At DEKK Rubber Tracks & Pads we’ve tried to make our Warranty procedure as easy as possible, with a simple 4-step process to ensure your machine is up and running with minimal downtime.

Our response time once receiving a Warranty claim is less than 24hrs. In some exceptional circumstances, it may take longer to process.

In the rare event that you need to make a warranty claim for one of our rubber tracks or pads (Less than 0.03% Warranty claims per year), please complete the form below:

Warranty Claim Form

  • Include: • Machine make and model number that the part was fitted to • Rubber Track/Pad Serial Number • The business name the part was purchased under
  • Drop files here or
    Accepted file types: jpg, pdf, png.
    Include: 1. At least 3 clear photos of the damage from different angles 2. At least 1 wide format photo, clearly showing the damage, including the whole track 3. At least 1 photo of the sprocket 4. For de-tracking issues, photos of rollers and idlers must be included 5. At least 1 photo of the machine 6. A photo of the track serial number