Our range of Rubber Tracks and Rubber Pads are covered by a full 12 month Warranty. In addition, our Excavator Rubber Tracks are covered by our “industry first”  24 month Full Replacement Warranty, for added peace of mind and quality guarantee. If you need to make a rubber track warranty claim, follow the steps below.

Click on the icons below to view the warranty.

Excavator Rubber Tracks

EXCAVATOR
WARRANTY
24 Month Warranty on Excavator Rubber Tracks
Skid Steer Rubber Tracks

SKID STEER
WARRANTY
12 Month warranty on Rubber pads | DEKK Rubber tracks and pads
Dumper Rubber Tracks

CRAWLER
WARRANTY
12 Month warranty on Rubber pads | DEKK Rubber tracks and pads
Rubber Pads
RUBBER PADS
WARRANTY
12 Month warranty on Rubber pads | DEKK Rubber tracks and pads

DEKK Warranty Procedure

At DEKK Rubber Tracks & Pads we’ve tried to make our Warranty procedure as easy as possible, with a simple 4-step process to ensure your machine is up and running with minimal downtime.

Our response time once receiving a rubber track warranty claim is less than 24hrs. In some exceptional circumstances, it may take longer to process.

In the rare event that you need to make a warranty claim for one of our rubber tracks or pads (Less than 0.03% Warranty claims per year), please follow the 4-step process below:

Rubber Track Warranty 1-At the time of purchase, the serial number of the tracks are recorded by DEKK Rubber Tracks & Pads (DEKK) and a copy added to the customer invoice for their records.
Rubber Track Warranty 2-If you need to make a warranty claim collect and email the following information to DEKK to ensure your submission is processed promptly:

  • Machine make and model number that the track is fitted to
  • Rubber track serial number (this is located on the outside edge of the track
  • The business name the part was purchased with
  • At least three (3) clear photo’s of the damage from different angles
  • At least one (1) wide angle photo, clearly showing the damage, including the whole track
  • At least one (1) photo of the sprocket
  • For detracking issues, include photo’s of the rollers and idlers
  • At least one (1) photo of the machine
  • A photo of the track serial number
Rubber Track Warranty 3-DEKK will match the serial number information with our internal records to confirm accuracy and the information is then sent to the manufacturer for approval.
Rubber Track Warranty 4-A warranty claim usually takes up to 24hrs before receiving authorisation. In exceptional circumstances, it may take longer due to the nature of the claim.
Rubber Track Warranty

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Excavator Rubber Tracks 24mth Warranty

DEKK rubber tracks have been leading the way in the industry for some time and are a trusted and reliable brand supplying quality OEM rubber tacks Australia wide. Our strong commitment to quality and design has allowed us to introduce an “Industry First” 24-month Full Replacement Warranty on all DEKK Excavator rubber tracks.

DEKK rubber tracks are manufactured using high strength, high tensile continuous steel belting encased in abrasion resistant rubber as the main framework. This manufacturing process ensures it meets the demands of flexibility and durability required by operators of excavators and other earth-moving equipment.

High levels of natural rubber content allow for flexible and tear resistant tracks, while not only minimising damage to operating surfaces but also reducing vibration levels, making for a far superior rubber track.

DEKK rubber tracks are available in short or long pitch designs to provide extended running life and superior wear life of the rubber tracks for any machine. The rubber tracks are also manufactured to tight tolerances and with the correct pin fitments required for prolonged severe service conditions in earth-moving applications.

When choosing your next Excavator rubber track, consider our industry first 24-month Full Replacement Warranty, for the added peace of mind that you’re buying a quality designed and manufactured track, guaranteed to last longer.

Click here to read the Excavator Rubber Tracks Warranty Document in full.

Rubber Track Warranty

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Rubber Tracks & Pads 12MTH Warranty

All DEKK Rubber Tracks and Pads are manufactured to ISO9001 quality standards and are supplied with a standard 12 month Full Replacement Warranty covering all manufacturing defects, provided the products are used in normal working conditions and in accordance with OEM recommendations.

DEKK rubber tracks and Pads are manufactured using high strength, high tensile continuous steel belting encased in abrasion resistant rubber as the main framework. This manufacturing process ensures it meets the demands of flexibility and durability required by operators of excavators and other earth-moving equipment.

Click Here to read the Rubber Tracks & Pads Warranty Document in full.

Rubber Track Warranty

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